How to request deletion
Choose either option:
- By email — send a request to [email protected] from the phone number / email registered with your account, with the subject “Delete my Kadamaccount”.
- In the App — where available in your app version, go to Profile → Settings → Delete Account.
To protect your account, we may verify your identity (for example via an OTP to your registered number) before processing the request.
What gets deleted
On a verified request we delete the personal data linked to your account, including your profile (name, age, phone number, profile photo), saved addresses and locations, StepCoins balance and activity history, order and reservation history tied to your identity, referral records, and device / push-notification identifiers.
What we may retain
We retain certain records only where the law requires it or for legitimate purposes such as fraud prevention and accounting — for example, order records needed for tax / audit compliance. These are kept only for the legally required period and are not used for any other purpose.
Timeline
We action verified deletion requests within 30 days. Backups containing residual copies are purged on our regular backup-rotation cycle.
Questions
For anything related to your data, contact [email protected]. See also our Privacy Policy.